Frequently Asked Questions

This is a short list of frequently asked questions about our services, if you need more information, feel free to visit the support center

  • Shipping containers logistic details?

Container type Door opening (m) Internal dimensions (m) Load capacity (m3) Europallets per layer Tare (kg) Maximum payload (kg) Maximum gross weight (kg) Width Height Lenght Width Height 20′ 2,34 2,28 5,89

  • Who can I ask about current offers and prices?

Both price inquiries and commercial orders can be placed directly with our sales specialists from particular departments…

  • How long does it take to receive an offer?

Our sales specialists will contact you within 24 hours from the moment of placing an inquiry

  • Am I obligated to purchase when I place an order?

payment terms are 30%-50% deposit as order confirmation. If the amount is not settled on our account, we can not guarantee keeping the stock reserved.With domestic orders, each time we settle cooperation cond…

  • What forms of payment and which currencies are accepted?

We accept payments made on JPLG Partner Trade account in Bank Payments can be made in EUR, USD and PLN…

  • Is it possible to have goods labelled before loading?

As an additional service with extra charge, we provide full service of stickering, repacking and text injection. We can personalize labels to requested size, colour and language version…

  • Are delivery charges included in product prices?

Prices given in our offers are CIF inclusive, so all our prices cover transportation cost.

  • Where can I collect the goods from and how can I check if the loading proceeds correctly?

Goods are being stocked in our warehouse in Hamburg, Deutschland. You can always verify if loading is in accordance to your order by: – receiving photo documentation or CCTV footage made during the loading – sending to the place of loading the person authorize.

  • What are possible modes of delivery?

We organize deliveries to our customers with reliable and verified contractors. We can offer transport by road, sea, and air. For selected destinations, we can offer quick combined transportation: By Surface + Sea Freight…